Professional Development Training
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Learn and describe the elements of the communication process; ways to send clear and consistent messages; methods to seek understanding; describe the characteristics of differing styles; and the most effective way to respond to differing communication styles.
Learn how to build strong relationships through the power of positive influence; how to state your case effectively; and how to obtain commitment from others
Learn about and discuss the four purposes for public speaking; to share information; to motivate people; to persuade people; and to simply tell a story; how to choose a topic; how to analyze your audience; prepare the introduction; the verbal and non-verbal components; outlining the conclusion; and how to deal with the nervousness; demonstrate use of the skills learned.
Learn tricks; strategies and rules to create professional emails that deliver your message with impact. Brush up on your grammar; punctuation and writing basics so your communication creates precise and effective communication.
Based on the book; “Change is Good; You Go First,” this is a lighthearted guide that will show you how to encourage your team members to get on board with change.
Participants will learn “Nine Rules for Staying Positive” to increase positivity in their lives. They will also learn the three steps of helping increase positivity in the work environment, which consist of Getting Social in Their Relationships, Getting Strong in Their Work, and Getting Positive in Their Activities, and how the Nine Rules apply to these steps.
Learn how the brain and emotional intelligence works; the difference between IQ; personality and emotional intelligence; and the four skills of emotional intelligence. Participants will be given an assessment to determine their EQ style; and discuss strategies to increase their emotional intelligence. Pre-class reading is required; and will be emailed to participants with confirmation of their enrollment.
Learn how to identify particular conflict styles; recognize your dominant style and how to effectively flex your style based on the situation and desired outcome.
Learn the Three Categories of Choices (Character; Action; and Investment); describe the Four Character Choices; the Four Action Choices; and the Four Investment Choices; apply these concepts to your life to make better choices.
Learn how to apply a six step process to problem solving and how to implement solutions and evaluate their success.
Based on the book “Lessons in Loyalty;” learn the nine “loyalty lessons” of Southwest Airlines and how they how they have contributed to the creation of a culture of loyal employees; discuss ways to implement the “loyalty lessons” in your department. Learn the cost of Team Member disengagement and how it spreads throughout your team; learn how to attack your own disengagement; and how to defuse it.
Recognize your leadership strengths and opportunities for growth; describe what leadership Is and Is Not; identify common leadership traits and how they translate into behaviors at work; explain the Four Factors of Leadership; identify your leadership values and how they translate into your actions at work; explain the Leadership Framework of BE; KNOW; DO. Learn how to achieve results by effectively marshalling energy and focus; learn the force behind purposeful action ad how to inspire it in others. Learn how to effectively navigate through the stages of accountability and identify the stages of the victim cycle; analyze and recognize the various steps through a series of processes; learn tools to assist with action-oriented thinking.
Identify the characteristics of a high performance team; learn and contrast the Four Stages of Team Development; discuss challenges in each stage and how to effectively lead your team through them; how to conduct development activities with your work team that build trust and inspire commitment. Identify your Team Player Style; learn the characteristics; attitudes; behaviors; strengths; weaknesses; preferences; feelings; perceptions; expectations; and benefits associated with the four styles by playing a board game.
Learn how to make the most of MBWA (Manage by Walking Around) time in your department; quick recognition tips; the value of having face time with your team; how to create meaningful department vision statements; and techniques to make your pre-shift meetings informative and fun. Discuss how to improve business results by focusing on manager to Guest rapport.